Due to an influx of customisation requests, please ensure that your ticket relates to theme usage, setup, bugs or feature requests. Customisation (theme modification, behaviour changes, moving elements etc.)
Our Team run support Weekdays 9am-5pm GMT. You can expect a response within 24 - 48 hours
What should you use support forum for:
Help using themes, Help setting up themes, Bug reports & fixes, Feature requests
What should you not use support forum for:
Help with, or integration of, 3rd Party Plugins, Customisation of my themes, 'My client needs this'.
What counts as customisation?
If you want to change the appearance or functionality of the theme by editing or extending the theme's code, then that is customisation. If this is a simple modification (few lines of css) and does not need altering the original code we'll try to cover this for you otherwie is considered custom work
Do you need customisation work?
We can provide freelance service for a 35$/h fee
Things to check when leaving a ticket: